Ordering Information

• Payment Methods We Accept
• About Shipping
• How to Place an Order

Payment Methods We Accept

Credit Cards & PayPal

We accept MasterCard, Visa, American Express, Discover and PayPal. You can order with confidence via our ssl secure server.

Purchase Orders

We welcome institutional purchase orders from schools and other service organizations in the U.S. If you have a purchase order number, you can order online by selecting the "Purchase Order" payment option. Or you can mail your purchase order to the address below or fax it to us at 612-437-4784 or 719-735-7793. As faxing isn't 100 percent reliable, we recommend that you call us to confirm that we received your faxed order.

Please note that for orders from organizations outside the U.S., we require payment at the time the order is placed.

About Shipping

Shipping & Handling Charges

The Shipping & Handling charge for your order will be automatically calculated and displayed before you enter payment and other personal information. After you've placed all the items you wish to buy in the shopping cart, you'll be prompted to select the country/region to which your order will be shipped. After you've made your selection from the drop-down menu, click on the RECALCULATE button to display the S&H charge for your order.

Shipping Methods We Use

We do our best to select the best shipping method available for the weight, value and destination of each order.

• U.S. (50 states): We typically ship orders for 1-6 MotivAiders by U.S. Priority Mail (2-3 business days delivery) at no additional charge. Larger orders may ship by UPS. Delivery time for UPS Ground service varies by location within a range of roughly 2-7 business days.
• Canada: Most small orders ship by U.S. First-Class Package International Service. Larger orders may ship by UPS. Orders typically reach Canada within just a few days, but please be aware that Customs delays are common, so it could take longer for your order to actually be delivered.
• Other countries: We use U.S. First-Class Package International Service wherever possible. Orders typically reach their destination country within several days, but lengthy Customs delays are common in some countries, so it may take much longer for your order to actually be delivered.

How to Place an Order

1. Go to our order page and select all the items and quantities you want, then click on the "Place Your Order" at the bottom of the page.
2. You'll see what's in your cart and can make any adjustments. You'll be prompted to enter your geographical region and any voucher code. Shipping & Handling charges, tax (if any) and order total will be calculated and displayed before you enter any personal information.
   
3. You'll be prompted to enter your billing and shipping addresses. See our privacy policy below.
4. You can again review your order and use the back button on your browser to make any necessary corrections. You'll be prompted to select a payment method.
5. What happens next depends on the payment method you choose:
   • If you elect to mail a check, your order will be transmitted when you click on "Continue," but your order won't be processed until we receive your check.
   • If paying with a credit or debit card, you'll be prompted to enter your card info via our SSL secure server. Your order will be placed when you click on the "Order Now" button. Your credit card will not be charged until your order is ready to ship.
   • If paying via PayPal, you'll be taken to PayPal.com to complete your purchase.
   • If purchasing with a purchase order, you'll be prompted to enter a P.O. number. Your order will be placed when you click on the "Continue" button.
6. CONFIRMATION EMAIL: If you've entered a valid correct email address, shortly after you place your order, you'll receive a confirmation email. You'll also receive an email from us when your order ships.

Our Return Policy for Retail Orders

MotivAiders are sold subject to a 30-day satisfaction guarantee. You can return a MotivAider for any reason within 30 days of purchasing it and receive a refund of your purchase price (less the original shipping & handling charges). Refunds will be issued to the payment method used for the purchase. Please contact us for instructions prior to sending a return.

Warranty Service: MotivAiders are covered by a 3-year warranty. We will promptly repair or replace any MotivAider that fails to function properly. If you have any problems with your MotivAider regardless of how long ago you purchased it, please contact us so that we can try troublehooting first.